Read through our FAQ for answers to commonly asked questions. If you are still in need of assistance, contact us at email@example.com and we will answer your question ASAP.
Here is the step by step instruction on how to solve the problem (it
occasionally happens in some Windows installations):
PractiCount gives zero results for MS Office files?
- Please also make sure that you have not unchecked all the document section options in Settings>Applications>General. In this case the program will also render the zero results.
- This problem can also sometimes be caused by the Norton Antivirus office plug-in. Try to switch it off in Norton Antivirus settings and try again.
- Besides there might be cases when other programs also using MS Word block PractiCount access to it. Or MS Office was incorrectly installed - for example, on top of the previous version or two Office versions installed in your system. In this case reinstallation of MS Office might be necessary.
- With Office 2010 and 2013 with some documents PractiCount might render zero results if the documents counted are open.
Seems some files went corrupt, hence the "mismatch" error. Try to uninstall PractiCount, delete the PractiCount folder from Program Files, then reinstall. If needed, you can backup your settings configuration via the File>Settings menu in PractiCount and restore them back in the new installation.
MS Word does not count text in headers, footers, text boxes, autoshapes, inserted Office documents (Word, Excel and PowerPoint files or objects) while PractiCount does, thus preventing you from losing hard earned money. However PractiCount is highly configurable, so if you want it to count just like MS Word, then just switch these options off in Settings.
Please check that this is not a scanned (e.g. a fax) or protected PDF file. If this is a scanned image, you will need to use an OCR software first before you will be able to count the files with PractiCount. Besides the file might be protected from copying and text extraction. In this case it cannot be counted as well, you will need to remove the protection first.
You can try the following work-around:
If you have UAC (User
Account Control) running, switch it off temporarily before the
You need to install one of
these Microsoft packages depending on your Windows version:
It seems the midas.dll library does not install automatically for some reason. Try to close PractiCount, unzip the downloaded midas.dll file and put it into the c:\windows\system32\ (c:\winnt\system32\) folder. You might also need to manually register midas.dll. To do this you need to open Start>Run and copy there this text: regsvr32.exe c:\windows\system32\midas.dll (or regsvr32.exe c:\winnt\system32\midas.dll, depending on your system) and press OK. After that launch PractiCount.
Yes, starting with the 3.0 version PractiCount provides full support for counting text in double-byte languages such as Japanese, Chinese and Korean.
This error might occur if you have MS Office 2000 and Norton Antivirus with an office plug-in.
Certain inconsistency of MS Office 2000 products with Norton Antivirus 2000 and 2001 is officially recognized by Microsoft and was corrected in the MS Office 2002 (XP).
Please check if MS Word is installed on your computer. PractiCount requires it to count a WordPerfect file. If it is installed and WP files are not counted, just try to open a WordPerfect file from within MS Word and it will install all necessary converters. After that you will be able to count WP files with PractiCount.
Why PowerPoint's statistics gives smaller word count than PractiCount?
two types of line count in PractiCount:
No, only Windows OS is supported. However it is possible for PractiCount to operate on Mac under Windows installed on a virtual machine like Parallels Desktop etc..
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You will receive your license within 48 hours after placing your order. It applies only to online purchases with a credit or debit card.
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invoice for my purchase. How do I get it?
To receive an invoice please write to
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If you have questions about ordering, payment, or shipping procedures that are not answered on this page, please contact firstname.lastname@example.org (technical issues) or email@example.com (sales issues).
Word count, line count and character count software for MS Word (doc, rtf), Excel (xls), PowerPoint (ppt, pps), HTML, Adobe Acrobat (pdf), Adobe FrameMaker (mif) Corel WordPerfect (wpd), XML, ASP, PHP, CSV files.
For freelance translators, translation and localization agencies, medical transcriptionists, medical transcription agencies, legal transcriptionists, legal transcription agencies, writers, project managers and other professionals who base their quotations and invoices on document text count.
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